SecureLink™ lets your customers and agents communicate inside your app, with both sides authenticated and no sensitive data ever spoken aloud.
No rip-and-replace. Works with your existing call centre and CRM.
Secure code word
“Silver Orchard”
Customer and agent see the same phrase. If it doesn’t match, they hang up.
Call status
Authenticated
Caller ID can be spoofed, agents need to ask sensitive questions, and customers don’t want to share anything. Every call starts with doubt on both sides.
Agents spend the first 30–90 seconds of every call “proving” who they and the customer are.
Fraudsters exploit caller ID spoofing and social engineering, targeting your customers at scale.
Compliance teams are stuck in a “phone-first, verify-later” world that doesn’t match digital journeys.
The Trust Gap
When you call a customer, they don’t know it’s you.
And when they call you, you don’t know it’s them.
Impact
Higher fraud exposure, longer calls, more frustrated customers, and rising operational costs.
No account numbers read out loud. No secret questions. No guessing. Your app becomes the secure gateway for every conversation.
Inside your app
Customers start and receive calls from within your mobile or web app – not from random numbers.
Secure code word
A ZRTP-style code word appears on the caller ID inside the app. If it doesn’t match on both ends, the call doesn’t continue.
Zero verbal data
Identity is confirmed using your existing authentication, so no sensitive data is spoken during the call.
SecureLink™ sits between your app and your call centre, adding a secure, authenticated layer on top of your existing voice infrastructure.
Customer starts or receives a call inside your app.
They tap “Call me” or answer your incoming call from within your banking/insurance app.
SecureLink SDK performs authentication.
We use your existing login/session to verify the customer – no new passwords or steps required.
Call connects through your SIP/CDR system.
SecureLink bridges the app session to your current call centre stack – no rip and replace.
Secure code word appears on caller ID.
Customer and agent see the same short phrase (e.g. “Silver Orchard”). This confirms the call is genuine.
Event and outcome sent back to your CRM.
Secure call metadata and outcomes feed directly into Salesforce, Dynamics, or your internal CRM for full traceability.
SecureLink™ is designed with OWASP voice security principles and hardened WebRTC, so you can roll out secure calling with confidence.
Voice security
Authentication
Compliance
SecureLink™ is an authentication and workflow layer – not a whole new phone system. We sit neatly on top of what you already run.
Integration options
Works with
SecureLink™ is priced to reflect real-world value: reduced fraud, shorter handle time, and stronger customer trust.
Pricing model
Enterprise and OEM pricing available for banks, insurers, and large customer-contact operations.
Let’s start with a focused 14-day pilot on your highest-risk customer journeys and prove the impact on fraud, handle time, and trust.
Nobody else secures the call before it begins.