VERIFIED OUTBOUND CALLS FOR BANKS & INSURERS

When you call, they know it’s you.

SecureLink™ wraps every outbound call from your teams in a verified session inside your app. The customer gets a trusted notification, a shared code phrase, and instant proof that this really is their bank or insurer calling. No more “I’ll call back on the number on the back of my card”.

Outbound-first: secure every “we need to talk” call to your customers.

30–90 seconds cut from every verified call by skipping security Q&A.

Spoofed “we’re from your bank” calls die before an agent says hello.

Inbound is covered too — the same session model works both ways.

Book a call → Watch the outbound call flow

BluKora Bank

Outbound call • SecureLink

TRUSTED ORIGIN

Shared verification phrase

“Silver Orchard”

Generated when your agent dials out, displayed inside your app and on the agent screen at the same time. If the phrase doesn’t match what the customer sees, they hang up. Spoofers never get a word in.

Call duration

00:08

Why this matters now

Outbound calls are your weakest security link — and your most powerful trust channel.

Customers don’t trust unknown numbers. Fraudsters weaponise “we’re calling from your bank”. Yet your teams still need to call customers about urgent, high-value events every day.

Handle time

Handle time bloat

Every outbound call starts with “can you answer security questions?” instead of value. Multiply that dead time by millions of calls and the operational cost is brutal.

Spoofing

Spoofed identity is cheap

Fraudsters can spoof your main number and claim to be “the fraud team”. If caller ID is your trust model, they’re already inside the perimeter.

Recording risk

PII on every recording

Security questions force customers to speak secrets into your archives. Every outbound call becomes a liability you store forever.

What SecureLink™ does

An outbound verification layer for your existing phone channel.

SecureLink doesn’t replace your contact centre, CRM, or app. It sits above them, turning every outbound (and inbound) call into a short, shared trust ritual that never exposes PII.

Outbound call flow

How a SecureLink outbound call works in 5 steps.

Same numbers. Same agents. Same app. The only difference: when your team calls a customer, trust is established before anyone says “hello”. (The same pattern applies when customers call you.)

1

Agent initiates a secure outbound session

From the CRM or dialler, the agent triggers a SecureLink call. Instead of just a ringing phone, the customer receives a push inside your logged-in app: “Your bank is trying to call you securely”.
2

Identity is confirmed in milliseconds

SecureLink uses the existing app session/token to verify who the customer is. That verified status is pushed into your CRM and agent UI before the call connects — no name/date-of-birth dance.
3

A one-time code phrase is generated

A unique phrase (e.g. “Silver Orchard”) appears inside the customer’s app and on the agent screen at the same time. It can’t be guessed, replayed, or reused.
4

The agent speaks the phrase to start the call

The first thing the customer hears is the correct phrase. If it doesn’t match what they see, they hang up. Spoofed calls die in under two seconds. If it matches, everyone relaxes and gets straight to the reason for the call.
5

The conversation runs with zero verbal PII

All trust events are logged as structured data in your CRM. Call recordings contain the actual conversation, not security answers you’ll regret storing. The same session pattern applies when customers call you from inside the app.

Plug-in, not rebuild

Drop SecureLink on top of the outbound stack you already run.

No “digital transformation” programme. Just a clean authentication layer between your app, CRM and contact centre, so every call your agents make is born trusted.

Customer app

Native SDKs for iOS, Android, and Web – your UI, your brand, your security messaging.
Drop-in widgets to launch outbound-verification experiments quickly.

Agent & CRM

Works with Salesforce, Dynamics, Zendesk and custom tools; verification is surfaced right where agents already live.
Respects your existing SSO and identity stack.

Contact centre

Compatible with AWS Connect, Genesys, Avaya, Cisco, Twilio and more.
Connected via standard voice bridge — no carrier changes required.

Designed for regulators

Compliance and trust, baked in from day zero.

SecureLink is engineered for environments where a single outbound fraud incident or compliance breach costs more than the entire license fee.

Request the security whitepaper →

Platform & call security

End-to-end encryption for trust signalling and metadata.
Secure connection handshake before any audio is exchanged.
OWASP-aligned design for voice and real-time channels.

Audit & regulation

Supports GDPR, PSD2 and ISO27001 programmes.
Reduces PCI DSS scope by removing verbal card/PII checks on calls.
All events stored as structured audit data in your CRM.

Frictionless for humans

Uses the login journey customers already trust.
Shared code phrase feels natural to read and hear at the top of the call.
No extra apps, passwords, or “one more thing to remember”.

ROI in real numbers

If your team hates outbound calls, this is built for them.

SecureLink is built around a simple idea: it should cost a fraction of the losses, write-offs and wasted handle time it removes from your outbound journeys.

30–90 seconds saved per outbound call

Remove manual security scripts for verified customers. Give that time back to solving real problems or creating revenue.

Spoofing blocked at the door

Attackers can mimic your number. They can’t spoof a one-time phrase generated inside a verified session and displayed only in your app.

Rollout playbook

Start with one outbound journey

Most teams begin with a single high-risk flow: fraud alerts, suspected account takeover, collections, or card limit changes. We wire SecureLink into that journey first, measure the impact, and build your internal case study.

Extend across channels & teams

Once outbound is proven, you switch on inbound inside the same app experience, and roll out to adjacent teams (fraud, contact centre, VIP, collections, private banking) without changing phone numbers or carriers.

Lock it into governance & reporting

Verification outcomes, handle-time savings and blocked attempts are all logged back into your CRM and reporting stack. Risk, fraud and operations get the data they need to own the story with regulators and the board.

The details of metering and licensing are tuned around your volumes and organisation shape, but the rollout pattern stays the same: prove it somewhere painful, then standardise it everywhere.

Book a call to plan rollout

Next step

Pick one outbound journey to fix first.

Fraud alerts. Account-takeover recovery. Card limit changes. In a short call we’ll map how those journeys run today, where trust breaks, and how a SecureLink session would slot in with the tech stack you already have.

Email BluKora to book a call Request a live demo

When you call, SecureLink proves it’s really you — before anyone speaks.